This agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and BClean Mobile Detailing LLC (hereafter referred to as “BClean”, “contractor”, “technician”, “us”, “our”, or “we” ) and your obligations to us in relation to the service(s) you purchase. By using our service you agree to the full terms of this agreement, without modification by you. By booking or using the services of BClean you hereby agree to the following terms:
We require access to water and electricity for all of our car detailing services. If you do not have access to either water or electricity please call us at (778) 251-9985 so we can find a solution. Failure to provide access to water and electricity at the time of your appointment will result in a $80 cancelation fee.
If you are not present once we arrive OR the vehicle cannot be detailed once we arrive, you will still be charged the Full amount of your scheduled appointment service.
First Cancelation: customer can reshedule another appointment giving 48 hours notice of original appointment. You will be charged a cancelation fee totaling $80 if you miss this window. Second Cancelation: You will be charged $80 cancelation fee regardless of 48 hour minimum requirement for notice.
Due to the amount of time it takes to perform top quality services and the size of our operation, cancellations and reschedules have a lasting effect. For this reason, if you need to cancel or reschedule, please do so at least 48 hours in advance of your appointment so we can fill that time slot and to avoid our cancellation fee totaling $80. If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment service (this includes not being present once we arrive). The following terms and conditions apply to all appointments:
* We require 48 hours notice to cancel or reschedule any appointment or service to avoid fee.
* BClean reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions or equipment failure at our own discretion.
* Failure to provide vehicle and keys at the time and location of the ordered service WILL result in being charged the full amount of your scheduled appointment service (this includes you not being present once we arrive).
* Gift Certificate redemption appointments will follow the same cancellation policy and will be automatically redeemed on the above cancellation policy guidelines.
Customer will give BClean access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our BClean technician.
All detail jobs have specified time limits. Completion of work is based off of unique time limit of package. See below all time limits for base jobs excluding addons. Addons will be used to extend the base time using the times provided below. Timekeeping will be performed at the discretion of your assigned BClean technician. The time starts as soon as the technician completes client check in and initial equipment setup.
Detail Time Limits Are As Follows:
♦ Bronze Package1.5 – 2.0 hours
♦ Silver Package 2.5 hours
♦ Gold Package 3.5 hours
♦ Diamond Package 4.5 hours
♦ If vehicle has been last detailed less than a 1 year ago = 75% as good as new
♦ If vehicle has been last detailed more than 1 year ago = 70% as good as new
♦ If vehicle has been last detailed more than 2 years ago = 65% as good as new
♦ If vehicle has been last detailed more than 3 years ago = 60% as good as new
♦ If vehicle has been last detailed more than 4 years ago = 55% as good as new
♦ If vehicle has been last detailed more than 5 years ago = 50% as good as new
♦ If vehicle has been last detailed more than 6 years ago = 45% as good as new
♦ If vehicle has been last detailed more than 7 years ago = 40% as good as new
♦ If vehicle has been last detailed more than 8 years ago = 35% as good as new
♦ If vehicle has been last detailed more than 9 years ago = 30% as good as new
♦ If vehicle has been last detailed < 10 years ago = 25% as good as new
We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection and after we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. BClean will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our BClean technician.
BClean and it’s contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to our detailing services you also agree not to hold BClean Mobile Auto Detailing LLC liable for any pre-existing damages to your vehicle. BClean limits its liability to the total dollar amount of each job.
The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the final price. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. It is possible that the job could take more time than the time reserved. BClean has the right to charge an extra dirty fee totaling $60 per hour if the detail job takes significantly longer than expected at the discretion of BClean. This fee is normally reserved for vehicles which take more than the allocated time limit. We will inform you of the possible fee before or during the detailing process.
We ask for your feedback. Please send us an email at (bclean.ceo@gmail.com) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of BClean to use pictures of your vehicle for marketing purposes and to publish on its website (www.bcleandetail.ca) or any of our Social Media. Your personal information will not be shown in the photos.
BClean may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of BClean Mobile Auto Detailing. Instances of service termination include: going behind our back and working directly with BClean employees instead of going through the company, being rude or harsh to BClean employees, or any other reason we determine to be worthy of service termination at our discretion.
BClean reserves the right to modify this statement at any time. Any changes to this Service Contract will be listed in this section, BClean does not make any commitment to update the materials.
♦ By using our services you hereby understand that BClean does not guarantee any specific outcomes or results with our detailing services.
♦ Your payment to BClean is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.
♦ BClean limits its liability to the total dollar amount of each job.If the job takes much longer than anticipated we reserve the right to charge an extra dirty fee totaling $60 per hour on top of the total cost at the discretion of BClean employees (we will warn you).
♦ Because we order materials for the job on demand, deposits made are non-refundable.
♦ All Sales Are Final.